Despite facing a series of significant price target reductions from Wall Street, ServiceNow investors displayed unexpected buying interest as the week closed. The driving force behind this shift appears to be a newly deepened strategic partnership with OpenAI, which is generating fresh optimism and temporarily overshadowing cautious analyst commentary.
Strategic AI Integration Takes Center Stage
The catalyst for the positive momentum was Tuesday’s announcement of an expanded, multi-year collaboration with OpenAI. The enterprise software leader plans to integrate advanced models, including the anticipated GPT-5.2, directly into its Now Platform. This move is aimed at delivering what the company terms “agentic AI” and enhanced voice-controlled workflows for business operations. For the market, this long-term technological roadmap currently holds more weight than near-term valuation concerns expressed by experts.
Market Reaction Overrides Price Target Cuts
The bullish investor sentiment emerged against a backdrop of notably negative signals from financial institutions earlier in the week. Several firms substantially lowered their projections for the stock, frequently citing broader software sector valuations:
Should investors sell immediately? Or is it worth buying ServiceNow?
- Cantor Fitzgerald reduced its target to $200 from $240 on Friday, while maintaining an “Overweight” rating.
- Robert W. Baird adjusted its target down to $190 from $250 on Thursday, but kept its “Outperform” recommendation.
- BNP Paribas Exane made the most drastic cut, slashing its target to $120 from $186, though it continues to rate the stock as “Neutral.”
The market largely dismissed these concerns in Friday’s session. ServiceNow equity advanced by 3.54 percent to close at $133.11. An unusually high trading volume of 16.6 million shares suggests institutional investors are backing the company’s long-term artificial intelligence strategy, despite the recent analyst warnings.
Fragile Recovery Amid a Challenging Year
While the week ended on a positive note, the overall picture remains delicate. Since the start of the year, the stock has lost approximately 13 percent of its value. A key technical test in the coming week will be whether the $133 level can solidify as a sustainable support base.
The average price target among analysts, though lowered, still stands significantly above the current trading price at just over $204. This indicates that while short-term expectations have been tempered, a longer-term growth premium persists. Investor focus is now squarely fixed on the operational execution of the AI integration and its tangible impact on future subscription revenue growth.
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